Legal

Terms of Service

Effective: April 16, 2026Last updated: April 16, 2026Privacy Policy →

These Terms of Service (“Terms”) form a binding agreement between you and Lysensy Inc., a Canadian federal corporation doing business as Snow Labs(“Snow Labs,” “Lysensy,” “we,” “us,” or “our”), and govern your access to and use of our websites, applications, APIs, and services (collectively, the “Services”), including all Snow Labs products such as VersionPill, Letterbox, Domino, Logbook, EmailMate, Mailroom, Partners, BookOS, Bookshelves, AuthorKit, FleetKit, and any current or future product operated by Lysensy Inc.

By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 13 years old (16 in the EEA/UK) to use the Services. If you are under the age of majority in your jurisdiction, you may use the Services only with the involvement of a parent or legal guardian. By using the Services, you represent that you meet these requirements and that you are not barred from using the Services under applicable law.

If you use the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and “you” refers to both you and that organization.

2. Accounts

You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately at security@snowlabs.co of any unauthorized access. You agree to provide accurate and current information, and to keep it up to date.

3. Subscriptions, billing, and refunds

Some features of the Services are offered as paid subscriptions. By purchasing a subscription you agree to:

Recurring billing. Subscriptions renew automatically at the end of each billing period (monthly or annual) at the then-current rate, until cancelled. You authorize us and our payment processor (Stripe) to charge your payment method on each renewal.
Cancellation. You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period; you retain access until then.
Refunds. Except where required by applicable law, payments are non-refundable. We may, at our discretion, issue partial or full refunds in cases of billing error, prolonged service unavailability, or goodwill.
Price changes.We may change prices with at least 30 days’ notice. Changes apply to subsequent billing periods.
Taxes. Fees exclude taxes unless stated otherwise. You are responsible for applicable sales, use, VAT, GST, or withholding taxes.
Free trials and beta features may be provided from time to time. We may modify or end them at any time.

4. Your content

You retain all rights to the content you create, upload, or store in the Services (“Your Content”). Snow Labs does not claim ownership of Your Content.

You grant Snow Labs a worldwide, non-exclusive, royalty-free license to host, store, reproduce, adapt, transmit, and display Your Content solely to operate, secure, improve, and provide the Services to you. This license ends when you delete Your Content, except to the extent that residual copies may remain in backups for a limited period, or are required to be retained by law.

You are solely responsible for Your Content and for the consequences of submitting it. You represent that you have all necessary rights to submit Your Content and that it does not violate these Terms or any law.

5. Acceptable use

You agree not to:

use the Services in violation of any law, regulation, or third-party right;
post, upload, or transmit content that is unlawful, harassing, defamatory, obscene, hateful, or infringes the rights of others;
send spam, phishing, or unsolicited bulk messages, or violate CAN-SPAM, CASL, or similar anti-spam laws (this applies especially to EmailMate and Mailroom);
attempt to probe, scan, or test the vulnerability of the Services or breach any security or authentication measure;
reverse engineer, decompile, or disassemble the Services except to the extent expressly permitted by law;
use the Services to train competing AI models or to build a competing product;
interfere with or disrupt the integrity or performance of the Services, or the data contained therein;
resell, sublicense, or otherwise commercially exploit the Services without our prior written consent;
use automated means to scrape or extract data from the Services beyond rate limits we publish;
impersonate any person or entity or misrepresent your affiliation.

We may suspend or terminate accounts that violate these rules, with or without notice.

6. AI features

Certain Services include AI-powered features that generate text, images, or other content (“AI Output”). AI Output is produced by large language models and may be inaccurate, incomplete, or biased. You are responsible for reviewing AI Output before relying on it, and for ensuring that your use complies with applicable law and third-party terms.

Snow Labs does not use Your Content to train foundation models, and we contract with AI providers who agree not to use Your Content to train their models. We cannot guarantee that AI Output is unique, and other users may receive similar or identical output.

7. Third-party services

The Services may integrate with or rely on third-party services (such as Stripe, Google, GitHub, Cloudflare, or AI providers). Your use of those services is governed by their own terms. Snow Labs is not responsible for third-party services and disclaims all liability arising from them.

8. Intellectual property

The Services, including all software, designs, trademarks, logos, and content provided by Snow Labs, are owned by Snow Labs or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services in accordance with these Terms. No other rights are granted.

“Snow Labs,” the Snow Labs logo, and the names of individual Snow Labs products are trademarks of Lysensy Inc. You may not use them without our prior written permission.

9. Feedback

If you provide feedback, suggestions, or ideas about the Services, you grant Snow Labs a perpetual, irrevocable, royalty-free license to use them for any purpose without obligation to you.

10. Copyright and DMCA

We respect intellectual property rights. If you believe content on the Services infringes your copyright, send a notice that complies with the DMCA to dmca@snowlabs.co. Your notice must include: (i) a signature of the copyright owner or authorized agent, (ii) identification of the copyrighted work, (iii) identification of the infringing material and its location, (iv) your contact information, (v) a good-faith statement, and (vi) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act. We may terminate accounts of repeat infringers.

11. Suspension and termination

You may stop using the Services and close your account at any time. We may suspend or terminate your access (in whole or in part) if:

you breach these Terms;
your use poses a security risk, harms other users, or exposes us to legal liability;
we are required to do so by law or by a governmental authority;
the Services, or a specific feature, is discontinued (we will give reasonable notice when practical).

On termination, your right to use the Services ends, but provisions that by their nature should survive (for example, Sections 4, 8, 12, 13, 14, 15, and 17) will survive.

12. Disclaimer of warranties

The Services are provided “as is” and “as available.” To the fullest extent permitted by law, Snow Labs disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, secure, error-free, or that AI Output will be accurate or reliable.

13. Limitation of liability

To the fullest extent permitted by law, Snow Labs and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, data, goodwill, or business opportunity, arising out of or relating to the Services, even if advised of the possibility of such damages.

In no event will Snow Labs’ total aggregate liability for any claim arising out of or relating to these Terms or the Services exceed the greater of (a) the amount you paid Snow Labs for the Services in the 12 months preceding the event giving rise to the claim, or (b) one hundred Canadian dollars (CAD $100). Some jurisdictions do not allow these limitations, in which case they apply to the extent permitted by law.

14. Indemnification

You agree to defend, indemnify, and hold harmless Snow Labs and its affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (i) your use of the Services in violation of these Terms, (ii) Your Content, or (iii) your violation of any law or third-party right.

15. Governing law and jurisdiction

These Terms are governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. The courts located in Toronto, Ontario have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, and each party consents to such jurisdiction, subject to your mandatory consumer-protection rights in your country of residence.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

16. Export and sanctions

You must comply with all applicable export control and sanctions laws. You represent that you are not located in, or a resident of, any country subject to a comprehensive Canadian, U.S., or EU embargo, and that you are not on any restricted-party list.

17. Changes to these Terms

We may modify these Terms from time to time. When we make material changes, we will notify you by email or in-app notice at least 14 days before they take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree, stop using the Services before the changes take effect.

18. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy and any additional product-specific terms we may publish, are the entire agreement between you and Snow Labs regarding the Services.
Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
Assignment. You may not assign these Terms without our prior written consent. We may assign them to an affiliate or in connection with a corporate transaction.
Notices. We may send you notices by email to the address associated with your account, by in-app notice, or by posting on the Services. You may contact us at legal@snowlabs.co.
Relationship. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Snow Labs.
Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control.
Language. These Terms are drafted in English. In case of translation, the English version controls.

19. Contact

For legal matters, contact legal@snowlabs.co. For general support, see snowlabs.co/contact.